Help Centre

s98com FAQ — Frequently Asked Questions for Pakistan Players

Everything you need to know about playing at s98com — from registration and PKR deposits to bonuses, withdrawals, game rules, and account security. Browse by category or search for a specific topic below.

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Account & Registration

Visit /register and complete the three-step form. Step one covers your email, mobile number, username, and password. Step two asks for your name, date of birth, and city. Step three lets you choose your welcome bonus. The whole process takes roughly two minutes. Your account is active immediately after confirmation — you don't need to wait for manual approval.
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No — creating an s98com account is completely free. You only deposit PKR when you decide you want to play real-money games. You can browse the platform, review game lobbies, and explore the VIP Club page without depositing anything.
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You must be 18 years or older to open and operate an s98com account. Age is verified at registration and again during the KYC process before your first withdrawal. Any account found to be operated by someone under 18 will be permanently closed and all funds returned to the source.
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No. s98com enforces a strict one-account-per-person policy. Opening multiple accounts — whether under different emails, phone numbers, or names — is a breach of the Terms and Conditions. Any duplicate accounts detected will be suspended, and bonuses claimed across them will be forfeited. If you've lost access to your original account, use the password reset tool or contact support.
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Log in, navigate to Account Settings, and select "Change Email" or "Change Mobile". Both changes require verification of the old and new contact details for security. If you've lost access to your original email, contact support@s98com.ws with your CNIC details for assisted account recovery.
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KYC is required before your first withdrawal. You'll need a valid government-issued Pakistani ID — typically your CNIC (Computerised National Identity Card). A clear photograph or scan of the front and back of your CNIC is sufficient. s98com may also request a recent bank statement or mobile wallet screenshot to confirm your payment method in some cases. KYC approval typically takes 2 to 24 hours.
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To close your account, contact support@s98com.ws from your registered email address. Before closure, any remaining real-money balance will be returned to your verified withdrawal method. Alternatively, if you need a break rather than permanent closure, consider the self-exclusion options available via Account Settings under Responsible Gaming.
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Click "Forgot Password" on the login page. Enter your registered email address or Pakistani mobile number. A reset link or OTP will be sent within 60 seconds. The reset link expires after 30 minutes. If you don't receive anything within 2 minutes, check your spam folder or request again. For account recovery without access to the original email, contact support with your CNIC details.
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Deposits & Withdrawals

s98com supports all major Pakistani payment channels: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards. All transactions are processed in PKR. There are no foreign currency conversion charges applied by s98com.
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The minimum deposit across all payment channels is Rs 500. There is no upper limit on deposits, though your bank or mobile wallet provider may have their own per-transaction caps. The Rs 500 minimum also qualifies for the 200% welcome bonus on first deposits.
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Deposits via Easypaisa, JazzCash, NayaPay, and SadaPay are credited in under 60 seconds in most cases. IBFT bank transfers can take 1 to 5 minutes depending on your bank's processing speed. Visa/Mastercard deposits are instant to near-instant. If a deposit hasn't appeared after 10 minutes, contact support with your transaction reference number.
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Standard account withdrawals are processed same-day. VIP members receive priority processing within 30 minutes. First-time withdrawals require KYC verification, which can add 2–24 hours. After KYC is cleared, subsequent withdrawals are processed according to your tier. All withdrawals are made to the same channel you used to deposit, in PKR.
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s98com does not charge any fee on deposits or withdrawals. Any transaction fees charged by your bank, Easypaisa, JazzCash, or card provider are separate and are not covered or reimbursed by s98com. Check with your payment provider if you're unsure of their own charges.
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The minimum withdrawal at s98com is Rs 500. Withdrawals must be made to a payment method you have previously used to deposit. If you have active bonus funds that haven't met wagering requirements, the real-money portion of your balance is still available for withdrawal independently.
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The most common reasons for a delayed withdrawal are: pending KYC verification, active bonus wagering requirements not yet met, a first-time withdrawal from a new payment method requiring additional verification, or a high-volume period where processing is temporarily queued. Check your account notifications for any pending action. If nothing is flagged and your withdrawal has been pending for more than 24 hours, contact support with your withdrawal reference.
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No. For anti-money laundering and player protection reasons, s98com requires withdrawals to be made to the same payment method used for deposits. If you need to change your linked payment method, contact support. A new method must be verified before it can be used for withdrawals.
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Withdrawal requests that are still in "Pending" status in your account can be cancelled from within the transaction history section. Once a withdrawal has moved to "Processing" or "Completed" it cannot be reversed. s98com recommends careful review before submitting a withdrawal request.
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Bonuses & Promotions

New s98com members who make their first deposit receive a 200% match bonus up to Rs 30,000. Deposit Rs 5,000 and your account starts with Rs 15,000. The bonus is credited automatically — no promo code needed. You must select the welcome bonus during registration before making your first deposit. More details are on the Promotions page.
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Wagering requirements specify how many times the bonus amount must be wagered before bonus funds can be converted to withdrawable cash. For example, a bonus of Rs 5,000 with a 30x wagering requirement means you need to place a total of Rs 150,000 in qualifying wagers before the bonus converts. Progress is tracked in your account dashboard. Different game types contribute different percentages to wagering — check the specific promotion for contribution rates.
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Yes. Your real-money balance and bonus balance are kept separate at s98com. You can withdraw your real-money funds at any time without affecting your bonus. However, choosing to forfeit an active bonus in order to withdraw is also an option — contact support or use the bonus forfeit tool in your account if you'd prefer to cancel the bonus and withdraw freely.
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Yes. s98com offers regular cashback promotions for existing players. Cashback is calculated as a percentage of net losses over a defined period and credited to your account in PKR. The cashback rate and eligible period vary by promotion. Check the Promotions page for the current cashback offer details.
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Reload bonuses are ongoing deposit match offers available to existing players after the welcome bonus has been claimed. They are credited automatically when you make a qualifying deposit during the promotion period. Reload bonus rates and qualifying amounts change regularly — visit the Promotions page to see what's currently active on your account.
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First, refresh your account balance and check the Bonuses section in your dashboard — some bonuses take up to 5 minutes to appear. If it's still missing after 15 minutes, contact support via live chat with your deposit reference number and the promotion name. Bonus crediting issues are usually resolved within one support conversation.
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Yes. During registration you can select "No Bonus" to opt out of the welcome offer entirely. For ongoing promotions, you can opt out from your account preferences or by contacting support. Some players prefer to play without bonuses to avoid wagering requirements on withdrawals — this is a valid choice and does not affect your normal account in any other way.
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Yes. All s98com bonuses have an expiry period — typically 7 to 30 days from the date of crediting, depending on the specific offer. The exact expiry date for each active bonus is displayed in your Bonuses dashboard. Wagering requirements must be completed, and any winnings withdrawn, before the expiry date. Unused or partially used bonuses are removed from your account when they expire.
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Games & Cricket Betting

s98com offers 500+ games including Teen Patti, Roulette, Poker, Baccarat, live dealer tables with Pakistani-speaking dealers, 300+ slot titles, and sports betting including live cricket score tracking and in-play cricket betting. All games run on certified RNG (random number generators) audited for fairness.
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Yes. Teen Patti is one of the most played games on s98com and is available in multiple variations including Classic Teen Patti, Live Dealer Teen Patti, and high-stakes tables. Minimum bets start at Rs 50. The game is accessible on mobile and desktop without any download.
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Yes. s98com covers Pakistan Super League (PSL), international Test matches, ODIs, T20Is, and major tournaments like the ICC World Cup and Asia Cup. Live in-play betting with real-time odds is available during matches. Visit Live Cricket Score for current match tracking and betting markets.
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All RNG-based games on s98com use certified random number generators that are independently audited. Live dealer games are streamed from regulated studios with verified shuffle and dealing protocols. The house edge for each game type is disclosed in the game information panel before you play.
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s98com is a fully browser-based platform and does not require a dedicated app download. The site is optimised for Android and iOS mobile browsers — the complete game library, payment functions, and account management tools all work natively in your mobile browser. Simply visit s98com.ws from your phone and the mobile-optimised version loads automatically.
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Minimum bets vary by game. Slots typically start from Rs 10 per spin. Teen Patti and Roulette tables begin at Rs 50. Standard Poker tables start from Rs 100. Live dealer high-stakes tables have higher minimums, typically Rs 500 to Rs 5,000. Maximum bet limits are displayed within each game before you place a wager.
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s98com game servers log all round outcomes independently of your device connection. If your game disconnects mid-round, the round completes on the server and the result is applied to your account. You can verify the outcome in your transaction history. If you believe a technical error affected your result incorrectly, contact support with the date, time, game name, and approximate bet amount for a manual review.
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Yes. s98com offers a dedicated live dealer lobby with games streamed in real time. Live dealer tables include Teen Patti, Roulette, Baccarat, and Blackjack. Some tables feature dealers who speak Urdu or English with South Asian audience familiarity. Live dealer games are available around the clock and accessible from both desktop and mobile.
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VIP Club

The s98com VIP Club is a loyalty programme where every PKR wagered earns points. Points accumulate to unlock progressively higher tiers — each tier brings better cashback rates, faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, and exclusive promotional offers. All registered players start earning VIP points from their first wager.
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VIP points are earned on every real-money wager placed across all game types — slots, Teen Patti, Roulette, Poker, Baccarat, and cricket betting. The points rate per PKR wagered varies slightly by game type. Points are credited automatically and visible in your account dashboard in real time. Bonus funds do not earn VIP points — only real-money wagers qualify.
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VIP points do not expire as long as your account remains active. An account is considered active if at least one real-money wager has been placed in the preceding 90 days. If your account becomes inactive for more than 90 consecutive days, accumulated points may be reset. Tier status is reviewed on a rolling 30-day basis.
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Higher VIP tiers at s98com unlock progressively better benefits: faster withdrawal processing (up to 30-minute priority at top tiers), higher weekly withdrawal limits in PKR, dedicated account managers available via direct WhatsApp, higher cashback percentages on net losses, exclusive reload bonus rates, and invitations to special promotional events. Full tier details are on the VIP Club page.
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VIP tier status is reviewed every 30 days. If your wagering activity over the review period falls below the threshold for your current tier, your tier may be adjusted downward at the next review. You'll receive a notification in your account before any tier change takes effect. Maintaining consistent play keeps your tier stable.
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Account Security

Log in to your account, navigate to Account Settings, and select "Security". Toggle 2FA on and confirm your Pakistani mobile number. Every subsequent login will require a one-time code sent via SMS. 2FA is strongly recommended for all s98com players to protect their PKR balance from unauthorised access.
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If you suspect unauthorised access, change your password immediately using the forgot password tool. Then contact support via live chat with the subject "Urgent: Account Compromise". s98com's security team can temporarily lock your account and investigate recent activity. Do not attempt to reverse transactions yourself — let the security team handle the investigation.
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Never. s98com will never request your password through email, SMS, live chat, or any other channel. Support agents have no need for — and no access to — your password. Any communication asking for your password is fraudulent. Report it to support@s98com.ws and change your password immediately.
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s98com uses SSL encryption on all connections, meaning data transmitted between your device and s98com's servers is protected end-to-end. Passwords are stored in hashed form — never in plain text. Payment details are handled by PCI-DSS compliant processors and are not stored on s98com's own servers. Player funds are held in segregated accounts, separate from operational funds.
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Responsible Gaming

Log in, go to Account Settings, and select the "Responsible Gaming" tab. From there you can set daily, weekly, or monthly deposit and loss limits in PKR, configure session time reminders, activate "Take a Break" periods of 1–7 days, or initiate a formal self-exclusion of 30 days to permanent. Limits reduce immediately when you set them. Limit increases carry a mandatory 24-hour cooling-off period. Full details on the Responsible Gaming page.
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Yes. The permanent self-exclusion option in the Responsible Gaming settings permanently closes your account. Any remaining real-money balance is returned to your verified payment method. Once permanent exclusion is confirmed, it cannot be reversed under any circumstances, and s98com will never send you promotional communications again. This option is available immediately with no waiting period.
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If you're concerned about your gambling habits, the most important step is to act on that concern rather than wait. Set a deposit or loss limit immediately, or activate a "Take a Break" period — both take effect right away. The self-assessment checklist on the Responsible Gaming page can help you assess where things stand. If you need to talk to someone, contact support@s98com.ws and ask to speak with the responsible gaming team.
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What Makes s98com the Go-To Platform for Pakistani Players

Beyond the FAQ — here's why players from Karachi to Lahore to Islamabad keep coming back to s98com.

Full PKR Operation
Every transaction at s98com — deposits, withdrawals, bonuses, game stakes — runs entirely in Pakistani Rupees. No conversion fees, no USD complications. Your account balance shows exactly what you deposited and won, in PKR.
Support That Actually Helps
s98com support agents are available 24/7 via live chat. They understand the context of Pakistani players — payment channel issues, local banking quirks, game preferences. Most queries are resolved in a single conversation without being bounced between departments.
Speed Where It Matters
Deposits hit your account in under 60 seconds. Withdrawals are same-day for standard accounts and within 30 minutes for VIP members. No 3 to 5 business day wait that makes your money feel inaccessible.
Player Protection Built In
Deposit limits, session timers, self-exclusion, and reality checks are all available from your account dashboard — no support request needed, no delays. Responsible gaming at s98com is a practical system, not just a policy page.
Live Cricket, Live Odds
PSL, international Tests, ODIs, and T20Is — s98com covers them all with live scores and in-play betting markets that update in real time. Cricket betting at s98com is a dedicated, fully developed product, not an afterthought.
Works on Any Device
No app download necessary. The full s98com platform — games, payments, account management — runs in your mobile browser on Android or iOS. Optimised for Pakistani mobile data connections, so it loads fast even on 4G networks.
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How This s98com FAQ Is Organised

This FAQ page is structured around the questions Pakistani players ask most often — the real questions that come up in support chats, not a list of hypotheticals. It's updated whenever new questions emerge consistently from the s98com support team's conversations with members.

The seven categories cover every major aspect of using s98com: getting your account set up, putting money in and taking it out, understanding how bonuses actually work, navigating the game library, making the most of the VIP Club, keeping your account secure, and using the responsible gaming tools if you ever need them.

Each answer is written to be complete and direct. If an answer refers you to another page — like the Promotions page for bonus-specific details, or the Responsible Gaming page for limit tools — it's because that page has more specific information that's updated regularly, and the FAQ entry would become outdated if it tried to duplicate it.

If you can't find what you're looking for in this FAQ, the search bar at the top of the page covers all 45 questions. If the search doesn't find a match, live support is the next step — the team is online 24 hours a day, 7 days a week, and can answer questions specific to your account that a general FAQ can't address.

Email support: support@s98com.ws — for non-urgent queries, account issues, or feedback about this FAQ page.

Couldn't Find Your Answer? Contact s98com Support

Our support team is made up of people who know the platform inside out. If it's not in the FAQ, it's a live chat question.

Live Chat
Available 24/7 from any logged-in page. Most queries resolved in under 2 minutes. Fastest option for urgent issues.
Email Support
support@s98com.ws — for account queries, KYC issues, or detailed feedback. Response within 24 hours.
Responsible Gaming
For sensitive responsible gaming support, reach us directly at the Responsible Gaming page — a separate dedicated team handles these.
Account Help
Login issues, KYC queries, or payment problems — log in and use live chat for fastest resolution. For locked accounts, email support.

Haven't Registered Yet? Here's What to Expect

If you've been reading through this FAQ while deciding whether to join s98com, here's the short version of what the experience looks like from day one.

Registration takes about two minutes. You fill in your email, Pakistani mobile number, a username, and a password. Then you add your name, date of birth, and city. Finally, you choose whether to take the 200% welcome bonus — or opt out if you prefer. That's it. Your account is live immediately.

Your first deposit can be as low as Rs 500 via Easypaisa, JazzCash, or any of the other supported Pakistani payment channels. The deposit lands in your account in under a minute. If you've opted for the welcome bonus, it's credited at the same time — automatically, no code needed.

From there, the game library is fully open. Teen Patti, cricket betting, slots, roulette, poker — all accessible from the same account on your mobile browser. No app download, no additional sign-up steps per game type.

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Your Questions Are Answered — Join s98com and Start Playing in PKR Today

500+ games, instant Easypaisa deposits, 200% welcome bonus up to Rs 30,000, and a team available 24/7 if you ever need anything. Two minutes to get started.

Free to register PKR only Must be 18+ 24/7 support